Frequently Asked Questions
Can I see a sample before ordering?
Yes. We offer sample swatches showing colour and finish - perfect for matching to your existing project palette. Visit our Cape Town workshop by appointment, or contact us to arrange a sample to be sent. Sample fees may apply but are credited to your final order.
Do you offer installation?
We don't install directly, but we work with several recommended installers in major South African cities. We can connect you with a trusted installer in your area. Just send us your project location.
Do you offer trade or project pricing?
Yes. For orders of 5+ panels or trade accounts, we offer tiered pricing. Email shop@tiltscreens.co.za with your project brief and we'll send a tailored quote.
What sizes are available? Can you do custom sizes?
Standard sizes range from 600Γ600mm modules up to 1900Γ950mm panels. We can custom-cut to any size up to 2400Γ1200mm. Just send us your dimensions and we'll quote. Trade and architectural specs welcome.
Can you powder-coat to match a specific colour or RAL code?
Yes. We work with most standard RAL codes and can match many bespoke colours. Send us your colour reference (RAL code, Pantone, or sample) and we'll confirm match feasibility and pricing. Custom colour work (5-7 working days) is already included in the standard 15-20 working day lead time, so it does not add any extra time.
Are your screens suitable for outdoor use?
Absolutely. Powder-coated aluminium is made for permanent outdoor use. It doesn't rust and is built to resist fading and UV in normal conditions. In coastal areas (within 10km of the coast) we recommend stainless steel fixings and more frequent cleaning to remove salt spray. Our aluminium carries a 1 year warranty on product failure and a colour warranty of up to 10 years against fading, both subject to regular maintenance by the customer. See What warranty do you offer? below.
Why aluminium?
Aluminium is lightweight, strong, infinitely recyclable, and naturally rust-resistant, making it ideal for screens that need to look good for years, indoors or out. Combined with powder coating, it gives you a durable finish that resists peeling, chipping and fading with regular cleaning. It's also far more sustainable than steel: every Tilt screen can eventually be melted and re-formed without losing material quality.
What is Aluminium Composite?
Aluminium Composite is a composite sheet comprising a skin of two aluminum sheets sandwiching a polyethylene / modified mineral core, produced in a continuous and integrated co-extrusion process. Aluminium Composite have varied uses, which range from exterior and interior signs to decorative uses.
Do your products rust?
The short answer is no. Our aluminium is rust proof and weather resistant, and built for long life outdoors. It carries a 1 year warranty on product failure and a colour warranty of up to 10 years against fading, both subject to regular maintenance by the customer.
What warranty do you offer?
1 year on product failure, and up to 10 years colour warranty against fading. Both run from the date of delivery.
Both warranties are subject to regular cleaning and maintenance by the customer, as set out in How do I maintain my product? below. They do not cover damage caused by incorrect installation, impact, accident or misuse, chemical or abrasive cleaners, modification or repairs by others, extreme heat, or external factors such as fire, acids or bird droppings.
To make a claim, email shop@tiltscreens.co.za with your order number, proof of purchase and photos of the problem. Full terms are in our Terms of Service.
How do I maintain my product?
You only need 3 items: warm water, Sunlight liquid and a clean cloth.
Wash your product at least every 3 months in coastal and industrial areas, and at least every 6 months elsewhere. Remove bird droppings and other organic matter as soon as you can. Do not use chemicals, acids, solvents, abrasive pads or wire brushes. Regular cleaning keeps your finish looking good and is a condition of our warranties.
How do I get started with ordering?
1. Browse our options and select the items you want to order.
2. Choose your products with several customisable options.
3. Enter your contact information and delivery address.
4. Select a payment method.
5. Review your order and submit it.
How do I install?
Most Tilt products ship flat-packed and install with standard tools (drill, level, screwdriver). House-scale screens can be installed by a confident DIYer in 1 to 2 hours. Larger architectural installations typically need a tradesperson. Trade installers are welcome, and we can provide fixing schedules for project work.
AC covers: assembly takes about 15 to 20 minutes with a pop rivet gun, and you need a power drill to fix the cover to the wall. Watch the installation animation and step by step guide, or read the full aircon cover installation article.
What fixtures do I need?
Standard M6 or M8 nail in anchors will do the job. For a more heavy duty approach you can opt for M6 or M8 coach screws and plugs. If you are based in coastal areas we recommend using stainless steel fixings.
How is my order shipped?
Tilt screens ship flat-packed to protect the powder-coat finish during transit. Standard hardware and assembly instructions are included. Most orders are dispatched via The Courier Guy with full tracking. For large or fragile orders, we may use a freight carrier. We'll confirm this with you before dispatch.
What payment methods do you accept?
We accept Visa, MasterCard, Instant EFT, Snapscan, Zapper and Mobicred, all secured via PayFast. Checkout is fully encrypted and we never see or store your card details. Any issues at checkout, send us a WhatsApp and we'll help sort it.
How do I track my shipment?
Once your order ships you'll receive a tracking number via email. Track your order on The Courier Guy's website using your Tilt Shop order number as the waybill number.
How much does shipping cost?
Free on orders over R3,500. A flat fee of R300 applies to orders under R3,500. Shipping is calculated at checkout.
When will my order ship?
Every Tilt Shop product is laser-cut and finished to order at our Cape Town workshop. Standard production lead time is 15-20 working days (about 3-4 weeks). After production, delivery via The Courier Guy takes 1-3 working days. Custom or large orders may take longer. We'll always confirm timelines with you upfront.