Privacy policy
READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY.
1. Introduction
For the purposes of this policy, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("POPIA") and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation (GDPR) (EU) 2016/679.
We subscribe to the principles for electronically collecting personal information outlined in POPIA and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of, your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.
2. Information We Collect
In utilising our website or using our services, you may be asked to provide the following Personal Information:
- First Name and Surname
- Email Address
- Physical / Delivery Address
- Phone Number
- Payment information (processed securely via our payment provider — we do not store card details)
We will attempt to limit the types of Personal Information we process to only that which you consent to. Your agreement to this Privacy Policy constitutes your consent as contemplated in POPIA.
3. How We Use Your Information
We use your Personal Information to:
- Process and fulfil your orders
- Communicate with you about your order status and delivery
- Respond to customer service enquiries
- Send marketing communications where you have consented to receive them
- Improve our website and services
- Comply with legal obligations
4. Sharing of Information
We do not sell, trade, or rent your Personal Information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:
- Shopify Inc. (e-commerce platform) — see Shopify's Privacy Policy
- Payfast Payments (payment processing)
- Courier companies (for order delivery)
- Google (analytics and advertising)
These parties are obligated to keep your information confidential and to use it only for the purposes for which it was shared.
5. Cookies & Tracking Technologies
This website uses cookies and tracking technologies including Google Analytics, Google Tag Manager, and advertising pixels to measure website performance, analyse traffic, and improve our services.
By using this website, you consent to the use of these technologies. You may disable cookies in your browser settings at any time, though this may affect certain functionality on the site.
6. Data Retention
We retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
7. Your Rights
You have the right to:
- Request access to the Personal Information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
8. Security
We implement reasonable technical and organisational measures to protect your Personal Information against unauthorised access, loss, or misuse. Payment transactions are processed via PCI-DSS compliant payment providers and we do not store card details on our servers.
9. Contact
For any privacy-related queries or requests, please contact us at:
Tilt Shop (TILT Screens (Pty) Ltd)
9 Columbus Crescent, Unit 1, Rivergate Industrial Park, Cape Town, 7441
shop@tiltscreens.co.za
