Shipping policy

Lead Time

Please note we have a 10 – 15 working day lead-time.

We permit returns and / or exchanges in the following instances

The incorrect product has been delivered to you. The product delivered to you is damaged or defective. The product has the incorrect size or specifications. When a Return and/or Exchange needs to be initiated. Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you. Check out below other Shipping & Returns rules here.

When a product is returned to us you can

Have the product replaced/exchanged.

How a Return and/or Exchange is initiated

All returns and / or exchanges shall be initiated by means of an email sent to info@tiltscreens.co.za setting out the reason for the return.

Condition of the Product Returned

In returning the product to us, the following shall apply. The product needs to be Undamaged, Unused and In the original packaging. Packaged and wrapped correctly and safely by you.

Manner of Return

We will require you to return the product to our offices at the following address: 9 Columbus Crescent, Unit 1, Rivergate Industrial Park, Cape Town, 7441. Shipping charges for the return are for the users account.

What will happen once a Product is returned

Once returned, and subject to a product inspection, you will be given the option to replace the product.

Product Inspection

Once returned, and prior to accepting such return, we will be permitted to inspect the product. Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.

Method of refund

Funds will be returned within 7 working days to the same form of payment that was made for the purchase. 

Cancellation of order

We accept cancellation of order within 24 hours from placement of order and by written notice. A cancellation fee of 15% is applicable.